Making all of your clients completely happy throughout totally different assist channels is as straightforward as driving the bus… if that bus couldn’t dip under 50 mph without spelling doom. (Save us, Keanu!)
Great customer support shouldn’t be a high-stakes state of affairs.
It’s time to cease getting misplaced in assist desk merchandise and provides your assist group every part it must create an unforgettable buyer expertise.
Introducing Abhisi.
TL;DR
Manage all customer support conversations in one unified inbox
Alternative to: Help Scout, Zendesk, and Freshdesk
Provide assist wherever your clients are utilizing chat, video, voice, SMS, contact varieties, buyer portal, or the data base
Best for: Support groups and salespeople trying to present the most effective customer support doable with a single answer
Abhisi is a brandable all-in-one chat, ticketing, gross sales, video calling, and assist answer that options all of the channels you want.
Abhisi empowers your assist group with all of the instruments they should supply nice service with an all-in-one assist desk answer for maintaining your clients completely happy.
Manage buyer communication throughout email, website, SMS, and social channels from one unified inbox, so no buyer will get left behind.
Abhisi helps you get issues achieved sooner with fast replies you can write as soon as and use endlessly.
Plus, you’ll be capable of entry keyboard shortcuts for fast navigation and bulk actions for managing tons of of messages on the similar time.
Never miss a one other message because of a unified inbox for all buyer communications!
While it could really feel bizarre to delegate mundane duties to a pc, automation isn’t dishonest—it’s working smarter. (Gutter guards in bowling then again…)
With Abhisi, you may automate fundamental duties like routing buyer messages to the proper division.
This ensures that the precise messages get to the precise folks as rapidly as humanly (or computer-ly) doable, in order that clients receive the well timed assist they want.
Automate and arrange frequent duties, so you may concentrate on the work that solely you are able to do!
If you need to understand how your assist group is doing in dealing with buyer assist, use the studies function to get insightful studies on quite a lot of essential metrics.
Achievement studies, like first-time response or time-based drill down, offer you an concept of how rapidly the assist group is responding to requests.
Message studies supply priceless data, just like the busiest day, regularly used tags, and most used fast replies to present a big-picture view of your assist group’s messaging exercise.
User studies share useful insights into your assist brokers’ efficiency, together with how they’re rated by the client.
Create studies to research and enhance buyer assist, together with studies for achievements, messages, customers, and buyer surveys.
The finest option to create a seamless buyer expertise is to ensure that each ingredient of your buyer communications is branded to match your online business.
Customize the clear and easy Abhisi Chat messenger to enrich your website branding. (Tacos… tacos in all places.)
Abhisi additionally gives area white-labeling, in order that clients see your area in email replies out of your firm.
Use area white-labeling for responses in order that they seem to return proper out of your area!
With Abhisi’s data base, you may present 24/7 buyer assist via a self-service portal with informative articles and FAQs.
Customers can get the solutions they want after they want them by looking out via the organized data base for info associated to their difficulty or query.
This not solely helps enhance general buyer satisfaction, however it may well additionally scale back assist inquiries by serving to clients discover the solutions they want on their very own.
Create a data base with useful, informative articles so clients can discover the solutions they’re in search of.
The option to a buyer’s coronary heart is thru high quality service and assist. (You thought we have been going to say “muffins,” didn’t you?)
Abhisi makes it straightforward in your assist group to exceed expectations with an all-in-one assist desk answer that unifies all of your buyer messages in a single inbox.
With automation and an info-packed data base, your clients will get the assistance they deserve sooner.
Get lifetime entry to Abhisi as we speak!P.S. Learn how you can use Abhisi like a professional by catching our coaching webinar replay right here: Webinar Replay!
- Plans and Features
- Deal Terms
Lifetime entry to Abhisi Professional Plan- You should redeem your code(s) inside 60 days of buy
- All future Professional Plan updates
- Stack as much as 10 codes
- GDPR compliant (accomplice verified)
- Optional add-on: 50% off further sub-accounts beginning at code 3
- 60-day money-back assure, regardless of the explanation
- Features Included in All Plans
- Unlimited mailboxes
- Unlimited SMTP/IMAP (non-compulsory)
- Unlimited ticket automation
- Reports
- Tags administration
- Save as drafts
- Internal notes
- Quick replies
- User rights
- Notification Email
- Auto BCC & replies
- Abhisi assist widget
- Message seen/opened monitoring
- Collision detection
- Customer happiness scores
- Automations (workflows)
