Disclaimer: The Juphy lifetime provide has ended. However, you may nonetheless get one yr of entry to the Business Plan for the discounted and locked worth of $59 (retail worth: $108). You’ll be capable to renew yearly on Juphy’s website at $59.
Does your help crew spend half their day logging out and in of social platforms to reply to completely different prospects? (“How many crosswalk images will prove I’m not a robot?!”)
Not solely is switching channels a ache in your reps, however it’s additionally a recipe for lacking vital feedback or messages that retains your prospects from getting high quality help.
Lucky for you, the times of juggling questions and help requests throughout platforms are over because of this single inbox answer.
Juphy to the rescue!
TL;DR
Quickly reply to all of your group’s social messages, feedback, and opinions in a single single inbox
Alternative to: Front and Buffer Reply
Measure your buyer help efficiency with actionable, easy-to-read experiences primarily based in your buyer interplay knowledge
Best for: Agencies that need to streamline buyer help by managing a number of manufacturers and channels in a single unified inbox
Juphy is a buyer help instrument that permits companies to handle all their buyer conversations and help requests on social media from one inbox.
Named as a “High Performer” in G2’s Social Customer Service Category for Winter 2021, Juphy simplifies social customer support and saves time for help groups.
The award-winning instrument permits organizations to handle and reply to all social conversations in a unified inbox.
Agencies and freelancers can create completely different workspaces for a number of manufacturers to handle their social channels multi functional platform.
With a single click on, you’ll be capable to shortly reply to direct messages, mentions, opinions, feedback, and emails on one dashboard.
Manage your whole buyer notifications and help requests in a single, unified inbox.
Logging out and in of platforms will get even messier whenever you add extra crew members to the combination (very similar to that 23-person group chat for “close work friends” you’ve gotten going).
But Juphy makes it straightforward for buyer help groups to work collectively without having to juggle platforms.
Add crew members to Juphy to collaborate on buyer engagements and tickets in real-time, permitting you to supply sooner service without worrying about lacking a message.
If you’re outsourcing help, you may even collect company, call-center, and distant help groups in a single place.
Add crew members to Juphy to collaborate on responding to messages and requests.
Looking for tactics to maintain buyer messages organized?
Use the auto-tagging function to set guidelines to robotically classify incoming messages primarily based on sentiment or key phrases to seek out and act on particular buyer interactions.
You also can seek for particular prospects or matters to shortly find a message throughout social platforms.
Search for particular matters or individuals to find their messages throughout social platforms in only a few seconds.
Communication is the important thing to issues like offering nice buyer help and getting out of the human knot belief train. (“Toby, I said UNDER! Go under Phyllis’ arm!”)
Juphy makes it straightforward to speak with prospects by permitting you to reply to social messages and ticket requests straight from the dashboard.
You also can discuss to crew members straight on the platform, making it sooner and simpler to resolve buyer inquiries.
Directly reply to social messages on Juphy, or internally discuss to your crew members to supply the quickest answer in your prospects.
Juphy’s automated experiences assist customers dominate your entire buyer help workflow.
View stats like complete messages despatched, tickets, resolved, and common first response time to get a greater concept of how your buyer help crew features.
These experiences make it simpler to see the place there are alternatives to enhance issues like response time and productiveness, so you may obtain final buyer satisfaction. (It’s not only a delusion!)
Gain precious insights about your buyer help by way of automated experiences.
Every second you spend switching between browser tabs and fumbling over ALL the passwords is one other second you can’ve spent addressing buyer messages.
With Juphy, you may consolidate help requests and questions in a single cross-platform social inbox that makes collaboration a chunk of cake.
You’ll save time, enhance productiveness, improve customer satisfaction, and provides your help reps the break they deserve!
Get one yr of entry to Juphy in the present day!P.S. Learn learn how to use Juphy like a professional by catching our coaching webinar replay right here: Webinar Replay!
- AppSumo Offer
- Deal Terms
1 Year of entry to Juphy Annual Business Plan- Option to resume yearly at your AppSumo worth
- You should redeem your code(s) inside 60 days of buy
- 1 yr of Business Plan updates
- Please observe: This deal isn’t stackable
- GDPR compliant
- Annual offers will not be stackable with earlier LTD offers
- 60-day money-back assure, irrespective of the rationale
