Median makes it straightforward to resolve buyer points by integrating one-click display share options in your app, web site, or portal.
With Median, you’ll be able to present high quality buyer help to non-tech-savvy clients with a one-click display share.
Just place the code in your web site and Median will work in your customers’ browsers, throughout each system and working system—no downloads, installations, or plugins required!
Customers can ask for assist and help brokers can be a part of their session to see precisely what they’re experiencing.
Median permits you to see what your clients see, all with none downloads, invitations, or installs.
You can entry Median’s built-in dashboard to view your web site’s customers and guests in real-time.
Once you’ve joined a session, you’ll discover a pixel-perfect illustration of what your clients see and the way they’re interacting along with your web site in real-time.
Median additionally censors bank card numbers, passwords, and different delicate info to maintain your clients’ info secure and safe.
Using the one-click display share, you’ll get a pixel-perfect illustration of what your clients see in your web site in actual time.
Median’s interactive display sharing options encourage interactive collaboration between customers and help brokers.
You’ll have the ability to put your mouse on the client’s display and assist them navigate any webpage.
You may even draw on the web page and spotlight key options to let clients know the precise buttons or hyperlinks that they need to click on.
Best of all, you’ll be able to request permission and take full management over a consumer’s browser session to click on and kind on their display.
Draw on the web page and present clients find out how to resolve their points with ease.
Because Median permits you to shortly perceive and resolve consumer points, you’ll have the ability to scale back repeat tickets by instructing clients find out how to use your product.
You can combine Median with different chat instruments like Intercom, Drift, LiveChat, and tawk.to, to supply higher buyer help throughout channels.
And if you happen to run an ecommerce retailer, you may as well assist clients add merchandise to their cart and provide help throughout take a look at.
For seamless onboarding, you’ll be able to even train first-time clients find out how to navigate and troubleshoot FAQs.
Median permits you to add display share to your chat software, so you’ll be able to lower help time and enhance buyer help throughout channels.
Helping clients use your web site shouldn’t really feel such as you’re enjoying charades over the telephone. (“This model of the sport known as ‘Frustration’.“)
Median permits you to see your buyer’s display, draw on the web page, and take full management over their browser session, so you’ll be able to actually level them in the precise route.
Resolve buyer points in actual time.
Get lifetime entry to Median as we speak!
