AlphaCX is an omnichannel communication platform that may scale up your buyer help—minus the additional workload.
Whether you’re dealing with queries through email, social media, or messenger, AlphaCX helps you to have interaction with prospects throughout channels with one inbox.
Connect to Facebook, Instagram, Twitter, and WhatsApp, or embed a stay chat widget in your website to remain linked together with your prospects.
Plus, you’ll leverage third-party integrations and streamline all your help processes at scale.
Engage together with your prospects through email, messenger, social media, and an embeddable stay chat widget.
AlphaCX helps you to handle Service Level Agreements (SLAs) with built-in automation instruments, so you’ll be able to belief your prospects.
Automate SLAs utilizing customized parameters or deadlines to enhance your turnaround time and total high quality of help.
Want a faster approach to answer suggestions? Create email and SMS templates with dynamic placeholders for buyer information.
You may even robotically ship notifications and escalations to staff members, guaranteeing that tickets are dealt with ASAP.
Save time delivering high quality buyer help with automated SLAs and ticket settings.
AlphaCX helps you to create your individual data base to reply buyer queries and cut back workload to your help staff.
You can simply publish articles with useful information in your services or products, in addition to cowl important FAQs.
This useful resource may help prospects resolve a great deal of smaller points, which frees up your staff to deal with extra difficult tickets.
Create a data base that empowers prospects and minimizes workload to your help staff.
With AlphaCX, it’s straightforward to export detailed stories that observe staff productiveness and analyze the client expertise.
Export help tickets in PDF and CSV codecs to ship regulatory stories that replicate the standard of your buyer help.
You may totally customize your analytics dashboard and stories by sorting knowledge by class, date, and standing.
Generate stories that analyze staff productiveness and the customer support expertise.
When individuals say they love classic throwbacks, they normally don’t imply old-school buyer help. (“They told me I can submit an official request via fax or carrier pigeon.”)
Luckily, AlphaCX streamlines your buyer help, so you’ll be able to sort out extra tickets without overwhelming your help employees.
Scale your help with ease.
Get lifetime entry to AlphaCX right this moment!
