SurveySensum is a software that helps you construct and launch buyer surveys, plus analyze suggestions to take actionable steps to enhance your small business.
SurveySensum takes the guesswork out of amassing buyer suggestions utilizing Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) surveys.
Whether you’re sending a CSAT, NPS, CES, or every other survey, you can select from a menu of survey templates that you may customise with your individual questions.
It’s additionally straightforward to ship worker engagement surveys to get crucial suggestions about your operations out of your crew.
Create surveys utilizing customizable templates for NPS, CES, CSAT, worker engagement, and extra!
SurveySensum additionally provides integrations with HubSpot, Salesforce, and Zendesk, so you may match it simply into your ecosystem.
You can ship surveys through email, WhatsApp, SMS, social media or an embedded URL, proper out of your dashboard.
This permits you to ship the suitable survey on the suitable channel to successfully interact together with your viewers, so that you get the suggestions you want, the place you want it.
Distribute your surveys throughout a number of channels like email, Slack, WhatsApp, SMS, and extra.
The SurveySensum analytics dashboard helps you get a transparent overview of your survey knowledge, so you may instantly determine the client expertise (CX) touchpoints with essentially the most friction.
You’ll have the ability to see what number of promoters and detractors you could have in addition to filter knowledge by demographic, pricing plans, and high traits.
On high of that, you may tag crew members with notifications about suggestions related to their division in order that they know precisely what’s working and what isn’t.
Look at your knowledge on a user-friendly dashboard that reveals you high traits and sentiments at a look.
With SurveySensum, you may get quick alerts about damaging survey responses fed straight to Slack or your CRM, letting your buyer outreach crew observe up instantly.
Plus, if you and your crew make adjustments to your CX, you may effortlessly monitor enhancements in actual time utilizing CSAT scores.
You’ll additionally have the ability to move alongside constructive suggestions to your crew to maintain morale excessive!
Get instantaneous notifications about buyer suggestions so your crew could make focused enhancements to your CX.
Analyzing buyer surveys shouldn’t really feel such as you’re cramming for a statistics ultimate. (“I’m not feeling very positive about these trends.”)
SurveySensum helps you construct focused buyer surveys, ship them throughout channels, and analyze the knowledge, so you may collect insights that enhance buyer expertise.
Make essentially the most of your buyer suggestions.
Get lifetime entry to SurveySensum right this moment!
