Customer support is the face of your company, but it’s hard to tell if you’re looking good without a mirror. (“So no one was going to tell me about that piece of kale in my teeth.”)
Sure, you could pick your customer’s brain by shooting them an email survey, but not everyone likes a crowded inbox.
If only there was a way to get more feedback while putting less pressure on customers and your support team.
Enter Nicereply.
TL;DR
Survey your customers automatically after you resolve a ticket, plus every step of the way
Alternative to: GetFeedback
Use customizable surveys to measure customer satisfaction, net promoter score, and more per agent, team, or company
Best for: Support teams looking to improve customer experiences with actionable insights from surveys
Nicereply is a survey tool that lets support teams create and send custom surveys to measure customer loyalty and satisfaction.
Nicereply makes it easy to read the room—and in a way, read your customers’ minds.
You’ll be able to provide world-class support without lifting a finger by surveying customers automatically after you resolve a ticket, call or chat.
Even if a customer doesn’t finish the survey, Nicereply records their answers as soon as they enter any text, so you still know how things went.
The tool’s email signature surveys let customers rate their experience after every reply while over-surveying protection makes sure you don’t send too many surveys to any one customer.
Follow up with customers automatically with in-signature and post-resolutions surveys.
Nicereply gives you real-time feedback from customers, whether you’re talking over email, chat, or text.
Not only does that mean more insight into your support process, but it also means having the chance to turn conversations around if they’re going south.
This intuitive platform goes the extra mile by making all that new information easy to organize, too.
Integrate with your helpdesk system to sync data on customers, tickets, and agents, so you’re always seeing your feedback in the right context.
Get feedback every step of the way and integrate with your helpdesk system to keep track of customer data.
Make sure you’re meeting your customers’ needs with real-time customer support metrics on the easy-to-navigate dashboard.
You can prepare for your seasonal workload using customer satisfaction metrics trend charts, whether you want to compare your data by weeks, days, or hours.
Identify your team’s strengths and weaknesses with leaderboards, and generate customer satisfaction (CSAT), customer effort score (CES), and net promoter score (NPS) reports.
Nicereply’s rating feed is even mobile-ready, so you can know how you’re doing no matter where you are.
Empower your support team by measuring CSAT, CES, & NPS and comparing data charts.
Get ready to show customers your best side with beautifully designed surveys—no coding required.
Nicereply lets you customize your surveys with themes, colors, and logos, so they match your brand and needs.
You can choose from different rating scales and even translate surveys into 11 different languages.
Make a good impression by customizing your survey content and branding!
No more wondering what your customers think about your service or dealing with unproductive comments. (“This person really likes ducks! …oh, that’s autocorrect?”)
Nicereply makes it easy to get the feedback you need to boost customer satisfaction—with fewer emails for customers and more organized data for your support teams.
Put your best foot forward and stay one step ahead of the competition.
Get lifetime access to Nicereply today!
- Plans and Features
- Deal Terms
Lifetime access to Nicereply Grow Plan- No codes, no stacking—just choose the plan that’s right for you
- You must activate your license within 60 days of purchase
- All future Grow Plan updates
- Ability to upgrade or downgrade between 3 license tiers
- GDPR compliant
- Only for new Nicereply users who do not have existing accounts
- 60-day money-back guarantee, no matter the reason
- Features Included in All Plans
- Unlimited number of surveys
- Unlimited surveys sent
