AI ToolsJun 30, 2026 · 7 min read
Claude Sonnet 5 for SaaS Customer Support: Building Reliable AI Agents in 2026
Claude Sonnet 5's improved tool use and reasoning make it the best model for SaaS support agents in 2026. Here is how to build a tiered support system that resolves 65-80% of tickets without human intervention.
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